Conversation memory
Structured lead state survives reconnects and restarts, so customers do not repeat themselves.
Relay qualifies inbound enquiries, captures the fields your team needs, offers verified meeting slots, updates your CRM, and hands over with context.
Inbound qualification and scheduling
Relay separates language understanding from operational actions. The model interprets the message; validated application logic controls persistence, scheduling, CRM updates, quotas, opt-outs, and escalation.
Structured lead state survives reconnects and restarts, so customers do not repeat themselves.
The model selects validated actions. It cannot invent availability or silently create a booking.
Per-contact and daily limits constrain AI use and outbound replies.
Prototype with Baileys, then move to the official WhatsApp Cloud API.
This scripted scenario mirrors the agent state transitions without calling an AI provider, sending messages, storing personal data, or creating an appointment.
A client deployment adds approved channel infrastructure, business-specific policies, production CRM credentials, monitoring, and retention rules.
Validate the conversation, qualification fields, booking logic, and handoff before production channel setup.
Production uses Meta-approved infrastructure, business consent rules, scoped credentials, and monitored integrations.
Create a constrained workspace, configure the business context, and pair a test WhatsApp account. Production implementations move to the official Cloud API.
Create a demo workspace